Connection Issues

For Drivers click HERE and return here for installation instructions.

:: Printing Problems
::    Q: Our server crashed and got updated and/or I got a new computer and now I can't
           print to the copier any more. What do I do?
      A: Follow the these instructions in order to install the Print Drivers on your computer
          or server  (View Instructions).

::    Q: Our copier stopped printing. What do I do?
      A: Turn the copier off (Main Power Switch Off) and unplug it from the wall outlet. Let
          it sit for 20-30 seconds and plug it back in and turn it back on.

::    Q: Copier is still not printing even after performing the previous steps. What do I do?
      A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

:: Scanning Problems (Kyocera/Copystar Multifunctional's)
::    Q: Our server crashed and got updated and/or I got a new computer and now I can't
          scan to my computer any more.  Or how do I setup my scanner ? What do I do?
      A: Follow the following instructions in order to setup scanning to your computer
          or server  (View Instructions).

::    Q: I performed the steps outlined above, but the copier displays a message that it
          cannot Use Scanner when I try to scan. What do I do?
      A: "Cannot Use Scanner" error message is displayed when the copier/scanner is in it's
           warm-up process and/or the network cable is not plugged in to the scan system.
           Please allow the copier/scanner to warm-up for about 3 minutes and if message is
           still displayed check the cable connection.

::    Q: I performed the steps outlined above, but the copier displays a message that it
          "Cannot Find the Destination PC" or "Unable to use scanner" What do I do?
      A: Follow the these instructions in order to troubleshoot the scanning issues
          (View Instructions).

::    Q: How do I re-setup my Scan to SMB on my PC?
        A: To view the pdf file for Windows click HERE.

        A: To view the pdf file for MAC click HERE.

::    Q: Copier is still not scanning even after performing the previous steps. What do I do?
      A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634